2023-11-22 - EMEA - Firebox visibility logs issues

This incident is now resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

The hot-fix has been deployed and we are no longer experiencing issues with Firebox visibility logs. We are monitoring to ensure system stability. We'll post our next update in 30min, if not sooner.

The hot-fix is undergoing staging procedures and will be rolled out to production shortly. We'll post our next update in 1 hour, if not sooner. Thanks for your patience.

We have identified the issue and working on deploying a hot-fix. We'll post our next update in 1 hour, if not sooner.

We have identified that this issue seems to be related when the search is made by using the Yesterday and Today date ranges. We apologize for the impact this event is causing to you and your customers. We'll post our next update in 2h if not sooner.

We are still working hard to resolve this event. Please check back in 1 hour for more updates. Thanks for your patience.

We're investigating alerts on Log Search and Log Manager. Once we determine the impact and scale of these errors we'll post our next update in 1h, if not sooner.