Outage in WithSecure

WithSecure Elements Collaboration Protection may scan old emails and send alerts for detections in old emails

Resolved Minor
August 15, 2023 - Started 9 months ago - Lasted 7 days
Official incident page

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Outage Details

A subset of WithSecure Elements Collaboration Protection customers are receiving alerts for detections in old emails. We found that changes on Microsoft side caused the scanning of these older items. We continue investigating the issue. We apologize for the inconvenience caused.
Components affected
WithSecure Elements Collaboration Protection
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/22/2023 02:16PM

This incident has been resolved.

MONITORING 9 months ago - at 08/17/2023 12:56AM

Issue has been identified and a fix for Collaboration Protection has been deployed.

We sincerely apologize for the inconvenience.

INVESTIGATING 9 months ago - at 08/15/2023 12:35PM

A subset of WithSecure Elements Collaboration Protection customers are receiving alerts for detections in old emails.
We found that changes on Microsoft side caused the scanning of these older items.

We continue investigating the issue.

We apologize for the inconvenience caused.

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