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Stats

3 incidents in the last 7 days

9 incidents in the last 30 days

Automatic Checks

Last check: less than a minute ago

Last known issue: 5 days ago

Latest Incidents

Last 30 days

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Resolved Intermittent connectivity issue on EU prod and SBX environments for both Zuora billing and Revenue application

We are facing the intermittent connectivity issue(Starting at 1:22 PM PT) on EU prod and SBX environments for both Zuora billing and Revenue application due to an underlying issues with our Cloud provider. We are actively working with our cloud service provider on the issue.

Resolved US sandbox environment is impacted when we try to make a payment via API using Chase Paymentech Orbital Gateway.

A subset of the customers in the US sandbox environment is impacted when they are trying to make a payment via API using Chase Paymentech Orbital Gateway. The issue has started on 06/09/2021 at 9 PM PST.

Resolved Service Degradation for Avalara Tax Engine

A subset of customers using the Avalara Tax engine experienced degraded performance and were receiving tax errors between 9:54 PM and 10:39 PM PDT. We are proactively contacting Avalara support to investigate the issue.

Resolved Performance degradation impacting the Worldpay (Litle) Payment Method Updater for a sub-set of US Hosted tenants

We're investigating a performance degradation impacting the Worldpay (Litle) Payment Method Updater for a sub-set of US Hosted tenants

Resolved Performance degradation impacting 360+ sync and notifications latency for a sub-set of EU Production tenants

We have identified a performance degradation impacting 360+ sync and notifications latency for a sub-set of EU Production tenants

Resolved Performance degradation for the subset of US Sandbox tenants.

We are investigating a performance degradation for a subset of US Sandbox tenants and we're currently working to mitigate it.

Resolved Performance degradation causing delays in processing Gateway Reconciliation jobs on a small subset of EU Production tenants

We’re investigating a performance degradation causing delays in processing Gateway Reconciliation jobs on a small subset of EU Production tenants. Our Engineering teams are currently working on this with the highest priority.

Resolved Performance degradation impacting Data Query/360+ sync for a sub-set of EU Production tenants between 5:09 am PDT and 5:49 am PDT on 5/21/2021

We have investigated and resolved a performance degradation between 5:09 am PDT and 5:49 am PDT impacting Data Query & 360+ sync for a subset of EU Production tenants on 5/21/2021

Resolved Appstore Connector performance degradation caused delay in processing

We have identified a performance degradation in Appstore Connector causing delays in processing from 14:15 to 18:18 PDT on May 20th. The problem has been resolved after a fix.

Resolved Intermittent failures experienced for notifications and 360+ processes for a small subset of US Hosted Data Center Production tenants between 19:25 PDT - 22:47PDT

Intermittent failures experienced for notifications and 360+ processes for a small subset of US Hosted Data Center Production tenants between 19:25 PDT - 22:47PDT. We confirm the issue has been fixed after monitoring the situation.

about 1 month ago Official incident report

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