Outage in 360dialog
Some disruptions to WhatsApp API and 360dialog Hub
Resolved Minor
April 11, 2023 - Started over 2 years ago
- Lasted about 6 hours
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Outage Details
We are aware that the 360dialog Hub UI is still inaccessible for many Customers. Our engineering teams are working on a solution for this. We will provide another update within 2 hours or sooner if additional information is available.
Components affected
360dialog WhatsApp Business API 360dialog Partner API 360dialog Partner Webhooks 360dialog WhatsApp Business API Number Setup 360dialog 360 Client and Partner Hub 360dialog Embedded Signup 360dialog Meta / Facebook WhatsApp Business API (Message Delivery) 360dialog WhatsApp Business Account Management (FB Business Manager)Latest Updates ( sorted recent to last )
MONITORING
over 2 years ago - at 04/11/2023 09:18PM
We are aware that the 360dialog Hub UI is still inaccessible for many Customers. Our engineering teams are working on a solution for this. We will provide another update within 2 hours or sooner if additional information is available.
IDENTIFIED
over 2 years ago - at 04/11/2023 04:28PM
We are aware that the 360dialog Hub UI is still inaccessible for many Customers. Our engineering teams are working on a solution for this. We will provide another update within 2 hours or sooner if additional information is available.
IDENTIFIED
over 2 years ago - at 04/11/2023 02:23PM
We are aware that the 360dialog Hub UI is still inaccessible for many Customers. Our engineering teams are working on a solution for this. We will provide another update within 2 hours or sooner if additional information is available.
IDENTIFIED
over 2 years ago - at 04/11/2023 12:38PM
The WhatsApp API has been restored ✅
We are working to resolve the issues with the 360dialog Hub currently.
IDENTIFIED
over 2 years ago - at 04/11/2023 12:23PM
Our engineers are working on a solution for the outage. We will update again asap.
IDENTIFIED
over 2 years ago - at 04/11/2023 11:33AM
Our engineers have identified the cause of the issue.
INVESTIGATING
over 2 years ago - at 04/11/2023 11:03AM
We are aware of an issue that is impacting our WhatsApp API and 360dialog Hub. Our engineering team is currently investigating it and we'll update again as soon as possible.
When attempting to send messages, you will get the error: `500 Internal Server Error`
When trying to load the 360dialog Hub or calling any `hub.360dialog.com/v1` endpoint, you will get the error: `504 Gateway Time-out`
Latest 360dialog outages
Some disruptions to fetching of message templates - about 1 month ago
Meta Issue - Templates not always duplicated during migration - about 2 months ago
Some disruptions to 360Dialog Client Hub - 2 months ago
Meta incident - Per Message Pricing enabled before 1.07.2025 - 3 months ago
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