Outage in 360dialog

Some disruptions to WhatsApp API and 360dialog Hub

Resolved Minor
April 11, 2023 - Started over 2 years ago - Lasted about 6 hours

Incident Report

We are aware that the 360dialog Hub UI is still inaccessible for many Customers. Our engineering teams are working on a solution for this. We will provide another update within 2 hours or sooner if additional information is available.
Components affected
360dialog WhatsApp Business API 360dialog Partner API 360dialog Partner Webhooks 360dialog WhatsApp Business API Number Setup 360dialog 360 Client and Partner Hub 360dialog Embedded Signup 360dialog Meta / Facebook WhatsApp Business API (Message Delivery) 360dialog WhatsApp Business Account Management (FB Business Manager)

Need to monitor 360dialog outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 04/11/2023 09:18PM

We are aware that the 360dialog Hub UI is still inaccessible for many Customers. Our engineering teams are working on a solution for this. We will provide another update within 2 hours or sooner if additional information is available.

IDENTIFIED over 2 years ago - at 04/11/2023 04:28PM

We are aware that the 360dialog Hub UI is still inaccessible for many Customers. Our engineering teams are working on a solution for this. We will provide another update within 2 hours or sooner if additional information is available.

IDENTIFIED over 2 years ago - at 04/11/2023 02:23PM

We are aware that the 360dialog Hub UI is still inaccessible for many Customers. Our engineering teams are working on a solution for this. We will provide another update within 2 hours or sooner if additional information is available.

IDENTIFIED over 2 years ago - at 04/11/2023 12:38PM

The WhatsApp API has been restored ✅
We are working to resolve the issues with the 360dialog Hub currently.

IDENTIFIED over 2 years ago - at 04/11/2023 12:23PM

Our engineers are working on a solution for the outage. We will update again asap.

IDENTIFIED over 2 years ago - at 04/11/2023 11:33AM

Our engineers have identified the cause of the issue.

INVESTIGATING over 2 years ago - at 04/11/2023 11:03AM

We are aware of an issue that is impacting our WhatsApp API and 360dialog Hub. Our engineering team is currently investigating it and we'll update again as soon as possible.

When attempting to send messages, you will get the error: `500 Internal Server Error`
When trying to load the 360dialog Hub or calling any `hub.360dialog.com/v1` endpoint, you will get the error: `504 Gateway Time-out`

Latest 360dialog outages

Support Widget Unavailable - 8 days ago
Some disruptions to fetching of message templates - about 2 months ago
Meta Issue - Templates not always duplicated during migration - 2 months ago
Some disruptions to 360Dialog Client Hub - 3 months ago
Meta incident - Per Message Pricing enabled before 1.07.2025 - 4 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook