Outage in 8x8

Intermittently agents unable to accept transactions US1

Resolved Minor
January 17, 2023 - Started almost 3 years ago - Lasted about 1 hour

Incident Report

8x8 is investigating reports of some customers reporting intermittent call failures when agents attempted to accept an incoming call. This is currently only being reported and investigated with US1 Contact Center customers.  We will provide updates as they become available. 
Components affected
8x8 Americas 8x8 NA12 8x8 NA14 8x8 SB1 8x8 NA6 8x8 NA11 8x8 NA5 8x8 Contact Center US1 8x8 Contact Center 8x8 NA15 8x8 NA1 8x8 NA3 8x8 NA4 8x8 NA13 8x8 NA2

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Latest Updates ( sorted recent to last )
INFORMATIONAL almost 3 years ago - at 01/17/2023 05:28PM

8x8 is investigating reports of some customers reporting intermittent call failures when agents attempted to accept an incoming call. This is currently only being reported and investigated with US1 Contact Center customers.  We will provide updates as they become available. 

INFORMATIONAL almost 3 years ago - at 01/17/2023 06:00PM

8x8 operations teams have investigated the issue and we believe the issue is resolved as of this posting at 9:50 AM pacific (12:50 PM Eastern). If you have still experienced failed calls after this time, please contact support to continue troubleshooting. 

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