Contact Center voicemail queue email notifications issue

8x8 is investigating an issue where Contact Center queue voicemail email notifications are not being received. We are investigating and will provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 has identified the issue an issue delivering emails to Microsoft hosted email addresses. We have seen successful deliveries to non Microsoft addresses. We recommend customer open a support ticket with Microsoft email providers to investigate this further. 8x8 is monitoring backlog of emails waiting to be sent to microsoft as we wait to see restoration from them. This backlog can cause delay of delivery of emails not hosted by Microsoft due to their backlog.

8x8 is now monitoring for Microsoft restoration of service to their email systems. Until then there may be delays in email delivery while Microsoft emails get processed in backlogs. 

8x8 has seen acknowledgement from Microsoft on this issue and continues to monitor. Please contact Microsoft and reference their provided incident number EX680695 for an estimated time for resolution. https://twitter.com/MSFT365Status/status/1712133426671698304

8x8 continues to see a large backlog of emails that cannot be delivered to Microsoft Email services. We will continue to monitor for resolution from Microsoft. https://twitter.com/MSFT365Status/status/1712133426671698304