Outage in 8x8

Contact Center (CC) - Prolonged 8x8 scheduled maintenance

Resolved Minor
November 17, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

An 8x8 scheduled maintenance is currently taking longer than initially planned. Our Operations team are actively engaged and working to complete the maintenance process. We expect this to be completed within the next 20 to 30 minutes. Additional information will be provided if this is completed earlier. We would like to apologize for the extended maintenance window and please rest assured that we are actively working to minimize the time of impact.
Components affected
8x8 BC1 8x8 Contact Center ON1 8x8 BC2 8x8 Americas 8x8 Contact Center

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Latest Updates ( sorted recent to last )
INFORMATIONAL almost 2 years ago - at 11/18/2023 06:22AM

An 8x8 scheduled maintenance is currently taking longer than initially planned. Our Operations team are actively engaged and working to complete the maintenance process.

We expect this to be completed within the next 20 to 30 minutes. Additional information will be provided if this is completed earlier.

We would like to apologize for the extended maintenance window and please rest assured that we are actively working to minimize the time of impact.

INFORMATIONAL almost 2 years ago - at 11/18/2023 07:54AM

8x8 Operations team have successfully recovered BC2 and BC3 clusters and continue working on restoring full service for the BC1 cluster. 

We will provide updates as the maintenance operation comes to completion.

Thank you for your patience and understanding!

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