Outage in 8x8

Missing Agent contact cetner tiles from Application Panel

Resolved Minor
February 12, 2024 - Started 9 months ago - Lasted 36 minutes
Official incident page

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Outage Details

8x8 is investigating reports from customers where some contact center agents are missing their Contact Center tile option after successfully logging into the 8x8 Application Panel. While we investigate the issue if you have agent details for whom this issue is present, please create a support ticket so we can investigate. We'll continue to investigate and provide updates as they become available. 
Latest Updates ( sorted recent to last )
INVESTIGATING 9 months ago - at 02/12/2024 03:00PM

8x8 is investigating reports from customers where some contact center agents are missing their Contact Center tile option after successfully logging into the 8x8 Application Panel. While we investigate the issue if you have agent details for whom this issue is present, please create a support ticket so we can investigate. We'll continue to investigate and provide updates as they become available. 

INFORMATIONAL 9 months ago - at 02/12/2024 03:19PM

8x8 is continuing to investigate the issue. If you are experiencing the issue please contact support to continue to troubleshoot the missing login option for affected agents. We'll continue to provide updates as the investigation continues. 

MONITORING 9 months ago - at 02/12/2024 03:35PM

8x8 has identified the issue causing Agent Workspace panels to be missing form the application panel. The issue is now resolved.   We are monitoring and will provide a final update once fully confirmed. 

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