Outage in 8x8

Contact Center Agent Workspace login issues

Resolved Minor
February 13, 2024 - Started 9 months ago - Lasted 41 minutes
Official incident page

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Outage Details

8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available. 
Components affected
8x8 NA6 8x8 NA10 8x8 NA4 8x8 NA14 8x8 NA18 8x8 NA20 8x8 NA19 8x8 NA12 8x8 NA5 8x8 NA2 8x8 NA39 8x8 NA11 8x8 NA8 8x8 SB1 8x8 NA9 8x8 NA37 8x8 NA1 8x8 NA13 8x8 Contact Center 8x8 NA28 8x8 Contact Center US1 8x8 NA17 8x8 Americas 8x8 NA29 8x8 NA30 8x8 NA27 8x8 NA38 8x8 NA7 8x8 NA15 8x8 NA3 8x8 Contact Center US2 8x8 Contact Center Login Authentication Services and Administration Portal
Latest Updates ( sorted recent to last )
INVESTIGATING 9 months ago - at 02/13/2024 03:08PM

8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available. 

IDENTIFIED 9 months ago - at 02/13/2024 03:13PM

8x8 has identified an issue causing login issues only on contact center users on the US1 data center. US2 data center customers are operating normally. We are currently working on restoration and will continue to provide updates as they become available. 

INFORMATIONAL 9 months ago - at 02/13/2024 03:30PM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

MONITORING 9 months ago - at 02/13/2024 03:37PM

8x8 has restored login functionality for Agent Workspace users in US1. Please have your contact center agents retry to login. We are currently monitoring and will provide a final update once fully confirmed. 

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