Outage in 8x8

Inbound calling issues in AU

Resolved Minor
July 24, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

8x8 has received reports of inbound calls failing to connect to certain numbers in Australia. We are currently investigating the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.
Components affected
8x8 APAC 8x8 Work Calling 8x8 Inbound
Latest Updates ( sorted recent to last )
INVESTIGATING 2 months ago - at 07/24/2024 11:37PM

8x8 has received reports of inbound calls failing to connect to certain numbers in Australia. We are currently investigating the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.

INFORMATIONAL 2 months ago - at 07/25/2024 12:26AM

8x8 has narrowed the issue down to one of the underlying carriers in the region. We have escalated the issue and will continue to provide updates as they become available.

INFORMATIONAL 2 months ago - at 07/25/2024 01:02AM

We are still working through the issue with the underlying carrier. We will continue to provide updates as they become available.

INFORMATIONAL 2 months ago - at 07/25/2024 01:30AM

8x8 continues to work with the underlying carrier to resolve this issue. We will continue to provide updates as they become available. We apologize for any inconvenience caused.

INFORMATIONAL 2 months ago - at 07/25/2024 02:05AM

The underlying carrier reports that they are closer to narrowing down the issue. 8x8 will continue to work with them to resolve this issue as soon as possible. Further updates will be provided as they become available. We apologize for the inconvenience caused.

INFORMATIONAL 2 months ago - at 07/25/2024 02:40AM

We are seeing improvement in inbound calls to the affected numbers. We will continue to monitor and provide an update once we have confirmation that the issue is fully resolved.

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