Outage in 8x8

Inbound calls intermittently receiving "no routes found"

Resolved Minor
August 12, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

8x8 is investigating reports of inbound calls from certain destinations intermittently receiving error "no routes exist". We are currently examining information given to us from customers and are investigating. If you are experiencing the issue please contact 8x8 while we investigate this further. 

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 year ago - at 08/12/2024 03:34PM

8x8 is investigating reports of inbound calls from certain destinations intermittently receiving error "no routes exist". We are currently examining information given to us from customers and are investigating. If you are experiencing the issue please contact 8x8 while we investigate this further. 

INVESTIGATING about 1 year ago - at 08/12/2024 03:59PM

Our engineers are currently investigating the issue as a matter of urgency. We will continue to provide updates as they become available. 

IDENTIFIED about 1 year ago - at 08/12/2024 04:00PM

8x8 has isolated to the infrastructure area causing these calls to intermittently fail. We are currently working to mitigate this issue and will provide more details as they become available. 

INFORMATIONAL about 1 year ago - at 08/12/2024 04:15PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

MONITORING about 1 year ago - at 08/12/2024 04:27PM

8x8 has mitigated the issue and all inbound calls should now be completing. We are currently monitoring and will provide a final update once fully confirmed. 

Latest 8x8 outages

MS Teams sync issues - about 1 month ago
LH1 platform performance issues - about 1 month ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook