Outage in 8x8

Inbound calls intermittently receiving "no routes found"

Resolved Minor
August 12, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

8x8 is investigating reports of inbound calls from certain destinations intermittently receiving error "no routes exist". We are currently examining information given to us from customers and are investigating. If you are experiencing the issue please contact 8x8 while we investigate this further. 
Latest Updates ( sorted recent to last )
INVESTIGATING 4 months ago - at 08/12/2024 03:34PM

8x8 is investigating reports of inbound calls from certain destinations intermittently receiving error "no routes exist". We are currently examining information given to us from customers and are investigating. If you are experiencing the issue please contact 8x8 while we investigate this further. 

INVESTIGATING 4 months ago - at 08/12/2024 03:59PM

Our engineers are currently investigating the issue as a matter of urgency. We will continue to provide updates as they become available. 

IDENTIFIED 4 months ago - at 08/12/2024 04:00PM

8x8 has isolated to the infrastructure area causing these calls to intermittently fail. We are currently working to mitigate this issue and will provide more details as they become available. 

INFORMATIONAL 4 months ago - at 08/12/2024 04:15PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

MONITORING 4 months ago - at 08/12/2024 04:27PM

8x8 has mitigated the issue and all inbound calls should now be completing. We are currently monitoring and will provide a final update once fully confirmed. 

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