Outage in 8x8

Removing users or licenses is failing in Admin Console

Resolved Minor
October 18, 2024 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

8x8 is currently investigating intermittent periods where deleting a user or removing a license from a user is giving an error. We are currently investigating and will provide updates as they become available. 

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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 year ago - at 10/18/2024 06:06PM

8x8 is currently investigating intermittent periods where deleting a user or removing a license from a user is giving an error. We are currently investigating and will provide updates as they become available. 

IDENTIFIED about 1 year ago - at 10/18/2024 06:28PM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

INFORMATIONAL about 1 year ago - at 10/18/2024 06:58PM

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available and we again apologize for the inconvenience. 

MONITORING about 1 year ago - at 10/18/2024 07:08PM

8x8 has performed mitigation to avoid the issue causing these actions to fail. Please retry to remove a license or delete a user. These actions should now complete without errors. If you continue to experience issues please contact 8x8 to continue troubleshooting. 

INFORMATIONAL about 1 year ago - at 10/18/2024 08:01PM

8x8 has seen continued impact to user deletion and license removal. We're continuing to investigate will continue to post updates until resolved. 

INFORMATIONAL about 1 year ago - at 10/18/2024 08:21PM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

INFORMATIONAL about 1 year ago - at 10/18/2024 08:55PM

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available and we again apologize for the inconvenience. 

MONITORING about 1 year ago - at 10/18/2024 09:22PM

8x8 has reviewed the cause and once again have mitigated and restored normal performance. Please retry to delete a user or remove a license. We expect successful completion without any errors at this time. If you continue to experience issues please contact support to continue troubleshooting while we validate resolution. 

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