Outage in 8x8

Removing users or licenses is failing in Admin Console

Resolved Minor
October 18, 2024 - Started 4 days ago - Lasted about 4 hours
Official incident page

Need to monitor 8x8 outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including 8x8, and never miss an outage again.
Start Free Trial

Outage Details

8x8 is currently investigating intermittent periods where deleting a user or removing a license from a user is giving an error. We are currently investigating and will provide updates as they become available. 
Latest Updates ( sorted recent to last )
INVESTIGATING 4 days ago - at 10/18/2024 06:06PM

8x8 is currently investigating intermittent periods where deleting a user or removing a license from a user is giving an error. We are currently investigating and will provide updates as they become available. 

IDENTIFIED 4 days ago - at 10/18/2024 06:28PM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

INFORMATIONAL 4 days ago - at 10/18/2024 06:58PM

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available and we again apologize for the inconvenience. 

MONITORING 4 days ago - at 10/18/2024 07:08PM

8x8 has performed mitigation to avoid the issue causing these actions to fail. Please retry to remove a license or delete a user. These actions should now complete without errors. If you continue to experience issues please contact 8x8 to continue troubleshooting. 

INFORMATIONAL 4 days ago - at 10/18/2024 08:01PM

8x8 has seen continued impact to user deletion and license removal. We're continuing to investigate will continue to post updates until resolved. 

INFORMATIONAL 4 days ago - at 10/18/2024 08:21PM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

INFORMATIONAL 4 days ago - at 10/18/2024 08:55PM

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available and we again apologize for the inconvenience. 

MONITORING 4 days ago - at 10/18/2024 09:22PM

8x8 has reviewed the cause and once again have mitigated and restored normal performance. Please retry to delete a user or remove a license. We expect successful completion without any errors at this time. If you continue to experience issues please contact support to continue troubleshooting while we validate resolution. 

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3246 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime