ActiveCampaign Outage History

ActiveCampaign experienced a 2.5-hour disruption where users were unable to edit existing advanced searches and segmentations in the Contacts section. Engineers identified the root cause and deployed a fix across all systems, fully restoring the editing functionality.

ActiveCampaign experienced an issue that prevented trial accounts from creating new landing pages, while existing landing pages remained functional. Engineers identified the root cause and deployed a fix after 5.3 hours, restoring normal service for all affected users.

ActiveCampaign experienced a minor incident where automation blocks failed to load in the Automations Builder, preventing users from accessing the interface to create or edit automations. Existing saved and active automations continued to function normally and were not affected by the issue. The problem was identified and resolved within 1.1 hours, restoring full functionality to the Automations Builder.

ActiveCampaign experienced delays in campaign sending functionality specifically affecting users in the EU region for 7.1 hours. Engineers identified and investigated the issue throughout the incident period. The campaign sending delays were fully resolved, restoring normal service to EU region users.

ActiveCampaign's iOS mobile app experienced login failures for 3.6 hours, while the web interface remained functional. Users were unable to access their accounts through the mobile app and experienced slower response times during the incident. Engineers identified and deployed a fix, then verified the resolution in production to restore normal service.

ActiveCampaign experienced a service interruption affecting a subset of US customers for 45 minutes, causing errors and inability to access certain features. The engineering team worked with infrastructure partners to identify and resolve the root cause. All systems were restored to full operational status.