Outage in Ada

Investigating issues with our Salesforce integration in Canadian cluster

Resolved Major
March 09, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Need to monitor Ada outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Ada, and never miss an outage again.
Start Free Trial

Outage Details

Some customers are experiencing issues with our Salesforce integration. This may be affecting chatters attempting to connect to Salesforce. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Components affected
Ada Zendesk Integration
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/09/2023 04:37AM

This incident has been resolved.

MONITORING about 2 years ago - at 03/09/2023 04:33AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 03/09/2023 04:04AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 03/09/2023 03:56AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 03/09/2023 03:38AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 03/09/2023 03:09AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 03/09/2023 02:10AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 03/09/2023 01:40AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 03/09/2023 01:10AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 03/09/2023 12:40AM

Some customers are experiencing issues with our Salesforce integration. This may be affecting chatters attempting to connect to Salesforce.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

Latest Ada outages

Knowledge Base Articles Sync Currently Not Syncing - about 6 hours ago
Investigating issues with Ada Voice service - 25 days ago
Latency issues with Ada Chat have been identified - about 1 month ago
Increased Latency in Ai agents - about 1 month ago
Some users are unable to share files with agents over chat - about 2 months ago

All Third-Party Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook