Knowledge Base Articles Sync Currently Not Syncing

The incident has finally been resolved.

The team is running final validations. We will continue to pause knowledge base syncing until the monitoring phase is complete.

Access to the impacted articles has been successfully restored. Please note that knowledge base syncing remains temporarily paused. We are actively working on re-enabling this functionality and will share an update as soon as it’s available.

We are continuing to work on a solution to restore access to the impacted articles. The fix is currently undergoing validation, we’ll continue to share updates on the progress.

To prevent further impact and begin restoration of the knowledge base articles, we are temporarily disabling the knowledge article sync. This will ensure that other articles remain unaffected during the course of the incident.

We will provide an update shortly with a timeline for the full restoration.

The cause of the article sync failure has been identified, and we are currently working on restoring the data.

A number of knowledge articles from external sources (ex. Zendesk and Salesforce) are not being synced correctly. We have identified the cause of the issue, and are working on the best way to restore these articles.