Outage in Ada

Investigating issues with Email Action App on EU and Maple Clusters

Resolved Minor
December 12, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Some customers are experiencing issues with the Email Action App. This may be affecting chatters who are interacting with your bot and attempting to handoff using the Email Action App on EU and Maple clusters. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Components affected
Ada Zendesk Integration

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/13/2024 12:29AM

This incident has been resolved.

MONITORING about 1 year ago - at 12/12/2024 11:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 12/12/2024 11:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 12/12/2024 11:28PM

Some customers are experiencing issues with the Email Action App. This may be affecting chatters who are interacting with your bot and attempting to handoff using the Email Action App on EU and Maple clusters.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

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