Outage in Ada
Investigating issues with Email Action App on EU and Maple Clusters
Resolved Minor
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Outage Details
Components affected
Ada Zendesk IntegrationLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Some customers are experiencing issues with the Email Action App. This may be affecting chatters who are interacting with your bot and attempting to handoff using the Email Action App on EU and Maple clusters.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
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