Outage in Ada
Delay in message delivery Sunco-related handoffs/escalations
Resolved MinorIncident Report
Issue: Some agent messages sent by agents may be delayed.
Who it affects: We've identified that the issue is related to a service disruption with Sunshine Conversations. Ai agents and chatbots using the Sunshine Conversations integration may see a delay in the delivery of some messages.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 03/21/2025 08:59PM
This incident has been resolved.
MONITORING
11 months ago - at 03/21/2025 08:53PM
Sunshine Conversations is reported to have returned to normal delivery times. We will continue to monitor the status of the incident.
INVESTIGATING
11 months ago - at 03/21/2025 08:32PM
Issue: Some agent messages sent by agents may be delayed.
Who it affects: We've identified that the issue is related to a service disruption with Sunshine Conversations. Ai agents and chatbots using the Sunshine Conversations integration may see a delay in the delivery of some messages.
Latest Ada outages
Degradation in Zendesk Messaging handoff integrations - 13 days ago
Investigating issues with Ada Dashboard - 16 days ago
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