Outage in Ada
Delay in message delivery Sunco-related handoffs/escalations
Resolved Minor
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Outage Details
Components affected
Ada Zendesk IntegrationLatest Updates ( sorted recent to last )
This incident has been resolved.
Sunshine Conversations is reported to have returned to normal delivery times. We will continue to monitor the status of the incident.
Issue: Some agent messages sent by agents may be delayed.
Who it affects: We've identified that the issue is related to a service disruption with Sunshine Conversations. Ai agents and chatbots using the Sunshine Conversations integration may see a delay in the delivery of some messages.
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