Outage in Ada
Live Agent message latency impacting some live agent handoffs
Resolved MinorIncident Report
We’re investigating reports of delays in sending live agent chat messages. Users may see slower-than-normal response times. Our engineers are working on it. Next update in 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 09/18/2025 05:07PM
This incident has been resolved.
MONITORING
3 months ago - at 09/18/2025 03:39PM
Live agent message latency has returned to normal. We are continuing to monitor performance.
IDENTIFIED
3 months ago - at 09/18/2025 02:56PM
We’ve identified the issue is due to a service disruption with one of our live chat partners. They have been notified.
INVESTIGATING
3 months ago - at 09/18/2025 02:54PM
We’ve identified the issue is due to a service disruption with one of our live chat partners. They have been notified.
INVESTIGATING
3 months ago - at 09/18/2025 02:38PM
We’re investigating reports of delays in sending live agent chat messages. Users may see slower-than-normal response times. Our engineers are working on it. Next update in 30 minutes.
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