Outage in Ada

Live Agent message latency impacting some live agent handoffs

Minor
September 18, 2025 - Started about 1 hour ago
Official incident page

Need to monitor Ada outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Ada, and never miss an outage again.
Start Free Trial

Outage Details

We’re investigating reports of delays in sending live agent chat messages. Users may see slower-than-normal response times. Our engineers are working on it. Next update in 30 minutes.
Components affected
Ada Zendesk Integration
Latest Updates ( sorted recent to last )
MONITORING 19 minutes ago - at 09/18/2025 03:39PM

Live agent message latency has returned to normal. We are continuing to monitor performance.

IDENTIFIED about 1 hour ago - at 09/18/2025 02:56PM

We’ve identified the issue is due to a service disruption with one of our live chat partners. They have been notified.

INVESTIGATING about 1 hour ago - at 09/18/2025 02:54PM

We’ve identified the issue is due to a service disruption with one of our live chat partners. They have been notified.

INVESTIGATING about 1 hour ago - at 09/18/2025 02:38PM

We’re investigating reports of delays in sending live agent chat messages. Users may see slower-than-normal response times. Our engineers are working on it. Next update in 30 minutes.

Latest Ada outages

Voice channel outage - 8 days ago
Investigating issues with Ada Chat services - 21 days ago
Investigating issues with Analytics - about 1 month ago
Latency incident with generative and declarative - about 2 months ago
Increased Latency in Chat Sessions - 3 months ago

Status Page Aggregator with Early Outage Detection. Never Miss Vendor Downtime.

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook