Outage in Ada

General latency in chat conversations

Resolved Minor
September 23, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Issue: Chatters may experience latency in their interactions with Ada bots. This includes sending and receiving messages and ui elements such as the typing indicator. Who is affected: issue could affect all chatters.
Components affected
Ada Chat Client

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/23/2025 04:58PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/23/2025 04:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/23/2025 04:15PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 09/23/2025 04:04PM

Issue: Chatters may experience latency in their interactions with Ada bots. This includes sending and receiving messages and ui elements such as the typing indicator.

Who is affected: issue could affect all chatters.

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