Outage in Ada
Agent messages containing links do not always reach end user.
Resolved MinorIncident Report
We are investigating reports of some agent messages containing links not always reaching chatters. Some instances see all links fail while others may only see some links not reach end users.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/30/2025 08:42PM
This incident has been resolved.
MONITORING
about 1 month ago - at 09/30/2025 08:29PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 09/30/2025 08:28PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 09/30/2025 07:54PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 09/30/2025 06:56PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 09/30/2025 06:17PM
We are investigating reports of some agent messages containing links not always reaching chatters. Some instances see all links fail while others may only see some links not reach end users.
Latest Ada outages
Ada Voice services dashboard interruption - 1 day ago
Chat widget unavailable - 7 days ago
Delay in bot response - 7 days ago
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