Outage in Ada
Agent messages containing links do not always reach end user.
Resolved MinorIncident Report
We are investigating reports of some agent messages containing links not always reaching chatters. Some instances see all links fail while others may only see some links not reach end users.
Components affected
Ada Zendesk IntegrationNeed to monitor Ada outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 09/30/2025 08:42PM
This incident has been resolved.
MONITORING
2 months ago - at 09/30/2025 08:29PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 months ago - at 09/30/2025 08:28PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 months ago - at 09/30/2025 07:54PM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 09/30/2025 06:56PM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 09/30/2025 06:17PM
We are investigating reports of some agent messages containing links not always reaching chatters. Some instances see all links fail while others may only see some links not reach end users.
Latest Ada outages
Delay in knowledge article updates - 4 days ago
Investigating issues with Ada Voice service - 4 days ago
Investigating issues with Playbooks - 6 days ago
Status Aggregator for All Your Third-Party Services
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4600 services available
Integrations with
