Outage in Ada

Investigating issues with Ada Chat services

Resolved Minor
October 18, 2025 - Started 12 days ago - Lasted 13 minutes
Official incident page

Incident Report

Some customers are experiencing latency with our chat services. This is affecting some chatters interacting with Ada AI Agents. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Components affected
Ada Chat Client

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 10/19/2025 01:06AM

This incident has been resolved.

MONITORING 12 days ago - at 10/19/2025 01:00AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 days ago - at 10/19/2025 12:54AM

Some customers are experiencing latency with our chat services. This is affecting some chatters interacting with Ada AI Agents.

We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.

We will continue to share status updates every 30 minutes.

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