Outage in Ada
Admin Dashboard Not Loading for US Cluster Customers
Resolved MajorIncident Report
Summary AI Generated
The Ada admin dashboard failed to load for US cluster customers, who experienced 500 errors when attempting to access their AI agent dashboards, while other clusters remained unaffected. The issue was identified and a fix was implemented after 25 minutes of investigation. The incident was fully resolved after 52 minutes of total downtime.
We are currently investigating reports of the admin dashboard failing to load for us cluster customers. Customers are reporting a 500 response when attempting to load a dashboard of an ai agent in the us cluster. Dashboard in other clusters (ie. the address includes a cluster after the handle ex. bot-handle.[cluster].ada.support) do not seem affected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/01/2026 02:01PM
This incident has been resolved.
MONITORING
about 2 months ago - at 04/01/2026 01:40PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 04/01/2026 01:25PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 months ago - at 04/01/2026 01:13PM
We are currently investigating reports of the admin dashboard failing to load for us cluster customers. Customers are reporting a 500 response when attempting to load a dashboard of an ai agent in the us cluster. Dashboard in other clusters (ie. the address includes a cluster after the handle ex. bot-handle.[cluster].ada.support) do not seem affected.
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