Adeptcore Outage History

An automated monitoring alert identified connectivity issues with certain Adeptcore baremetal servers, where both incoming and outgoing network traffic was being dropped at an intermediate point in the network path. The ACP Network component was affected for approximately 31 days while datacenter network engineers performed extensive troubleshooting, including log analysis, component resets, and packet flow tracing to identify the root cause. The incident was resolved after escalation to senior network engineers who determined and corrected the underlying network issue.

Adeptcore experienced major connectivity issues affecting baremetal servers in Chicago, Ashburn, and Phoenix datacenters, with clients reporting complete downtime for over 13 days. The investigation revealed the issue was likely caused by malformed packet headers preventing proper routing across the virtualized LAN layer, potentially related to internal system automation and virtual traffic tagging problems. The incident was resolved after extensive collaboration between Adeptcore, datacenter engineers, and hardware vendors, involving detailed packet analysis and escalation to multiple vendor support teams.

Adeptcore experienced a major outage at their ELK Datacenter that affected ACP - Nodes for 198.3 hours. The incident was caused by a networking issue on the WAN side that prevented connectivity to the datacenter. The issue was resolved through coordination with datacenter engineers who identified and implemented a fix for the networking problem, restoring connectivity and bringing all services back online.

Adeptcore experienced a major outage at their PHX datacenter location affecting certain virtual machines and ACP nodes for approximately 355 hours. The issue was identified as a problem with one of the datacenter hosts, which required a reboot followed by staggered reboots of all affected VMs to restore proper functionality. The incident was resolved after servers returned to normal operation and monitoring confirmed stability.

Adeptcore experienced a major outage at their ELK datacenter caused by a networking issue that resulted from a routing failover which took extended time to propagate. The incident affected ACP - Nodes and lasted approximately 18.7 days before services were restored. The issue was resolved through collaboration with datacenter engineers, with measures being implemented to prevent similar routing failover delays in the future.

A subset of clients experienced an outage at Adeptcore's PHX datacenter due to a host server failure that affected ACP nodes. The issue was resolved by rebooting the failed host and performing a staggered restart of all virtual machines to ensure proper system functionality. The incident lasted approximately 32 days and has been fully resolved with continued monitoring in place.

Adeptcore experienced a major outage at their ELK Datacenter caused by a core routing issue that affected the ACP Network component for approximately 37 days. The incident was resolved by restoring network configuration backups to new hardware after datacenter engineers identified and addressed the underlying routing problems. Systems were restored and monitored before the incident was fully resolved in March 2026.

Adeptcore's Bare Metal Cloud servers experienced a network connectivity outage that lasted approximately 25 minutes, affecting only the Bare Metal Services while other services like colocation and storage remained operational. The datacenter team investigated and restored all networking functionality. The incident was fully resolved after continued monitoring and root cause analysis.

An outage at Adeptcore's ELK datacenter was caused by a primary firewall crash, which disrupted network connectivity for the ACP - Network component. Network traffic successfully failed over to a secondary firewall, restoring connectivity, and the faulty primary firewall was scheduled for replacement. The incident was resolved after monitoring confirmed stable operations.

Adeptcore experienced a major network outage at their ELK datacenter that affected the ACP Network component. The networking issue was identified and resolved by datacenter engineers, with the service entering monitoring status before full resolution. The incident lasted approximately 116 days from initial reports in November 2025 until final resolution in March 2026.