Outage in Akeneo

Import and Export Jobs Experiencing Failures

Resolved Minor
August 01, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue causing degraded performance and failures in approximately 4% of import and export jobs. Our engineering team is actively working to identify the root cause and implement a fix. A mitigation has been implemented to reduce the impact while the full resolution is in progress.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/01/2025 08:13PM

The root cause of this issue was identified, and a fix was deployed. After monitoring the situation, the issue has now been confirmed as resolved.

INVESTIGATING 3 months ago - at 08/01/2025 04:41PM

We are currently investigating an issue causing degraded performance and failures in approximately 4% of import and export jobs. Our engineering team is actively working to identify the root cause and implement a fix.
A mitigation has been implemented to reduce the impact while the full resolution is in progress.

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