Outage in Akeneo

Product Page not Loading

Resolved Minor
September 22, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We've identified an issue with loading a product page in some instances. The bug has been discovered, and we are working on deploying a fix for the issue.
Components affected
Akeneo Growth Edition Akeneo Serenity

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/22/2025 05:25PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/22/2025 03:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/22/2025 02:07PM

We've identified an issue with loading a product page in some instances. The bug has been discovered, and we are working on deploying a fix for the issue.

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