AlayaCare Outage History

AWS experienced a power outage due to a thermal event in the us-east-1 region, which potentially impacted AlayaCare's Cloud Application and Connector services. AlayaCare applied proactive mitigations to protect critical services while AWS worked to restore power and cooling systems to the affected availability zone. The incident lasted approximately 63 hours as teams waited for AWS to fully resolve the datacenter infrastructure issues.

AlayaCare's web application experienced a service disruption affecting select Canadian users, who encountered longer wait times, slower performance, and intermittent error messages. The incident lasted 56 minutes while the team actively investigated and worked to identify the root cause. The service was restored after the investigation and resolution efforts were completed.

AlayaCare's Data Exploration module experienced a data refresh issue for 3.4 hours, causing the module to display outdated information instead of current data. The incident affected the AlayaCare Cloud Application in the ANZ region. The technical team investigated and resolved the data refresh problem.

AlayaCare's Data Exploration service experienced an impairment that prevented users from navigating and creating new reports within the ANZ cloud application. The incident lasted 36 minutes and has been resolved. Users in the Australia and New Zealand region were affected by this minor service disruption.

AlayaCare's Data Exploration module experienced a 30-hour service impairment affecting the ANZ region, where users could not load existing reports and dashboards, particularly those containing Funder details. The issue also prevented creation of new reports using Funder dimension fields, though other new report creation remained functional. The problem was resolved through a deployed fix that restored normal loading functionality for all reports and dashboards.

AlayaCare's Data Exploration module experienced an impairment that prevented users from viewing or creating reports and dashboards. The issue affected the AlayaCare Cloud Application in the ANZ region for 20 minutes. A fix was deployed and the service was restored once the data updates completed.