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Outage in Articulate

Review 360: Video uploads are stuck in processing

Resolved Minor
November 01, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Hi, Review 360 users. If you've uploaded a video using the "upload a file" feature, you may notice the video is stuck in processing. We're looking into the problem, and we'll keep you posted on our progress. So sorry for the trouble!
Components affected
Articulate Review 360

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/01/2023 11:26PM

Video uploads are working correctly, and this incident is resolved.

MONITORING over 2 years ago - at 11/01/2023 11:00PM

Videos are uploading correctly to Review 360 again, and we're continuing to monitor to make sure this situation is fully resolved.

INVESTIGATING over 2 years ago - at 11/01/2023 09:33PM

Hi, Review 360 users. If you've uploaded a video using the "upload a file" feature, you may notice the video is stuck in processing. We're looking into the problem, and we'll keep you posted on our progress. So sorry for the trouble!

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