Outage in Articulate

Starting a New Trial For Articulate 360 is Unavailable

Resolved Minor

December 12, 2023 - Started over 2 years ago - Lasted 1 day
Official incident page

Incident Report

Hi everyone! We're looking into an issue that is preventing new trial sign-ups for Articulate 360. We're so sorry for the trouble, and we'll let you know as soon as this is resolved.

Components affected

Articulate E-Learning Heroes Articulate .com Articulate Account Management

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/14/2023 12:45AM

The issue with new Articulate 360 trial sign-ups is resolved. Thanks for your patience!

IDENTIFIED over 2 years ago - at 12/13/2023 06:48PM

Hi all! We’re continuing to troubleshoot the issues with creating an Articulate 360 trial. You can confirm that your trial was created and verified by visiting 360.articulate.com and logging in or connecting with our Support team. We’re sorry for the trouble, and we’ll let you know as soon as everything is back up and running!

IDENTIFIED over 2 years ago - at 12/12/2023 09:53PM

We've identified additional issues creating an Articulate 360 trial when you're signed in with an account that's not had a free trial before. We're continuing to troubleshoot this, and we'll let you know as soon as trial sign-ups are back up and running for everyone.

MONITORING over 2 years ago - at 12/12/2023 09:19PM

Articulate 360 trial sign-ups are working normally again, and we're monitoring performance carefully.

INVESTIGATING over 2 years ago - at 12/12/2023 06:53PM

Hi everyone! We're looking into an issue that is preventing new trial sign-ups for Articulate 360. We're so sorry for the trouble, and we'll let you know as soon as this is resolved.

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