Outage in Articulate

Reach 360: Users Unable To Log In

Resolved Major
November 20, 2025 - Started 4 days ago - Lasted about 5 hours
Official incident page

Incident Report

We're actively investigating an issue where some users are unable to log in to Reach 360. Our engineering team is currently working to resolve this authentication issue. While we investigate, affected users can contact our support team for assistance.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/21/2025 12:23AM

This incident has been resolved, and Reach 360 is fully operational. Thanks for your patience while we worked on this.

MONITORING 3 days ago - at 11/20/2025 11:21PM

We’ve fixed the issue that impacted Reach 360, and all systems are now stable. We’re continuing to monitor performance to ensure everything runs smoothly. Thanks for your patience while we worked on this.

INVESTIGATING 3 days ago - at 11/20/2025 10:02PM

Our engineering team is continuing their work in resolving this authentication issue and is close to implementing a fix.

INVESTIGATING 4 days ago - at 11/20/2025 08:23PM

We are continuing to investigate this Reach 360 login issue.

INVESTIGATING 4 days ago - at 11/20/2025 07:13PM

We're actively investigating an issue where some users are unable to log in to Reach 360. Our engineering team is currently working to resolve this authentication issue. While we investigate, affected users can contact our support team for assistance.

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