MINT Manage Profile Service Interruption

The issue affecting the Merchant Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:9:05 GMT 19 November 2025
Reported End Time:20:04 GMT 19 November 2025

Impact: Customers are now able to use the Merchant and Partner Interface as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #:INC22981411

Authorize.net is aware of an issue that is currently affecting Merchant Interface (MINT) which may be preventing clients from managing their user profile or adding new users to their gateway account.

As a workaround, any account which has been enabled for MINT 2.0 can toggle from 1.0 to 2.0 then try to add users or edit a profile without any issue.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with managing a user profile or adding new users to their gateway account.

Reported Start Time: 19 November 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #:INC22981411