Merchant Interface Login and PIN Validation Issue

The issue affecting the Merchant Interface and One Time Password (OTP) PIN validation has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 20:01 GMT , 22 January 2026
Reported End Time: 03:15 GMT, 23 January 2026

Impact: Customers are now able to use the Merchant Interface and One Time Password (OTP) PIN validation as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC23757244

We have identified the issue affecting the performance of the Merchant Interface is related to an ongoing vendor outage. Our team is actively working with vendor to resolve the email delivery problem.

Impact: Users may experience issues with Login and OTP delivery via email for MINT.

Reported Start Time: 22 January 2026

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC23757244

Authorize.net is aware of an issue that is currently affecting the login process for MINT and One Time Password (OTP) PIN validation. Users can select SMS for PIN delivery until mitigation. We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with Login and OTP for MINT.

Reported Start Time: 22 January 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC23757244