Barracuda Networks Outage History

Barracuda Networks experienced a major incident where some users were unable to manage their appliances through the web portal, affecting the web interface, device connections, and cloud backups. The issue lasted 15.5 hours before being resolved. A fix was implemented and monitored before the incident was fully closed.

Barracuda Networks experienced degraded mail processing service for some US region customers over 36.2 hours, where new items and search results became unavailable while message ingestion continued normally. Engineering identified and worked to restore full capacity, with service gradually recovering for nearly all customers before being fully resolved. The incident was completely resolved with all mail processing restored to full capacity and search functionality returned to normal.

Barracuda Networks' WAF-as-a-Service experienced configuration propagation issues that caused configurations to take much longer than expected to deploy. The incident affected the Configuration Propagation component but did not cause downtime for hosted applications. The issue was identified and resolved with a fix after 4.2 hours of investigation and monitoring.

Barracuda XDR experienced a global service disruption affecting log ingestion into the XDR platform, impacting customers' business operations for 46 minutes. The engineering team worked with Databricks support to address the issue, which was initially believed to be related to their Datalake vendor's Compute service. The incident was resolved when the vendor restored their Compute service, though it was later determined there was actually no impact to the XDR logs ingestion service.

Barracuda XDR experienced a log ingestion service disruption that affected customers in the Canada region for 11 minutes. The issue prevented logs from being properly ingested into the XDR platform, impacting business operations for affected customers. The engineering team worked with Databricks Support to investigate and resolve the service disruption.

Barracuda Networks experienced a major outage affecting their SecureEdge service that lasted 13.8 hours. The incident impacted the availability of the SecureEdge service for users during this period. The issue was identified and resolved with a fix implementation, followed by monitoring to ensure stability.

Barracuda Networks' Email Gateway Defense Classic UI experienced user login problems for 4 hours, preventing users from accessing the interface. The company investigated the issue, implemented a fix, and monitored the results before confirming full resolution.

Barracuda Networks experienced a major incident where slow email ingestion caused search functionality to fail and return errors when users attempted to search for messages. The issue affected Email Processing components for 43.2 hours before being resolved with an implemented fix.

Barracuda XDR experienced a 3-hour incident where data sources (Windows and firewall integrations) were not visible in the XDR dashboard due to a failed API call to the datalake, causing false positive log degradation alerts from March 28. Event ingestion and signal detection remained unaffected throughout the incident. The engineering team implemented a fix and restored full dashboard visibility after monitoring the solution.

Barracuda Networks experienced a major mail processing outage in the UK region that initially affected up to 15% of customers, causing delays in new mail processing. The impact was gradually reduced to below 10% of customers as engineers worked to restore services. The incident was fully resolved after 28.4 hours with mail processing restored for all customers in the region.