Outage in BigCommerce

Support chat and case interruption

Resolved Major
February 02, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Need to monitor BigCommerce outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including BigCommerce, and never miss an outage again.
Start Free Trial

Outage Details

Our customer relationship management software is not currently operable. This is preventing support agents from receiving chats or web cases. This is also affecting access to our Support Center. While we have phone support available, hold times may be longer than usual. Thank you for your understanding.
Components affected
BigCommerce Support Call Center
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/02/2023 12:32PM

Our third party customer relationship software continues to be fully operational.

MONITORING over 2 years ago - at 02/02/2023 11:42AM

The issue with the third party customer relationship management software appears to be resolved. Support agents are now able to take chats and answer cases, and the Support Center is back online. We will continue to monitor the issue to ensure stability.

IDENTIFIED over 2 years ago - at 02/02/2023 10:22AM

Our customer relationship management software is not currently operable. This is preventing support agents from receiving chats or web cases. This is also affecting access to our Support Center. While we have phone support available, hold times may be longer than usual. Thank you for your understanding.

Latest BigCommerce outages

B2B Edition API account creation issues - 3 days ago
B2B Buyer Portal Navigation Issues - 21 days ago
Meta CAPI Event Outage. Meta Pixel Still Functional. - 28 days ago
B2B Custom Checkout and Required Form Fields - 28 days ago
Elevated 500 errors - about 2 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook