Outage in BigCommerce

Support chat and case interruption

Resolved Major
February 02, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Our customer relationship management software is not currently operable. This is preventing support agents from receiving chats or web cases. This is also affecting access to our Support Center. While we have phone support available, hold times may be longer than usual. Thank you for your understanding.
Components affected
BigCommerce Support Call Center

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/02/2023 12:32PM

Our third party customer relationship software continues to be fully operational.

MONITORING over 2 years ago - at 02/02/2023 11:42AM

The issue with the third party customer relationship management software appears to be resolved. Support agents are now able to take chats and answer cases, and the Support Center is back online. We will continue to monitor the issue to ensure stability.

IDENTIFIED over 2 years ago - at 02/02/2023 10:22AM

Our customer relationship management software is not currently operable. This is preventing support agents from receiving chats or web cases. This is also affecting access to our Support Center. While we have phone support available, hold times may be longer than usual. Thank you for your understanding.

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