Outage in BigCommerce
Elevated Response Times
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced an availability issue affecting a subset of stores for 53 minutes, causing storefront and API requests to fail with elevated response times. The storefront errors were mitigated within 3 minutes, while API issues took 31 minutes to fully resolve. Engineers implemented a fix and confirmed all services returned to full operational status.
BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
Need to monitor BigCommerce outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 02/27/2026 01:38AM
BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 00:29 UTC, which caused some storefront and API requests to fail. Storefront errors were mitigated at 00:32 UTC. The issue was resolved for API requests at 01:00 UTC and all services are fully operational.
MONITORING
5 days ago - at 02/27/2026 01:18AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 02/27/2026 12:47AM
BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
Latest BigCommerce outages
Email Delivery Issues - 7 days ago
Elevated Response Times in US - 19 days ago
Elevated Response Times in EU region - 22 days ago
Data processing delay in Analytics report - about 1 month ago
Phone and Chat Support Offline - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
