Outage in BigCommerce

Elevated Response Times

Resolved Minor

February 27, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

BigCommerce experienced an availability issue affecting a subset of stores for 53 minutes, causing storefront and API requests to fail with elevated response times. The storefront errors were mitigated within 3 minutes, while API issues took 31 minutes to fully resolve. Engineers implemented a fix and confirmed all services returned to full operational status.

BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.

Components affected

BigCommerce API BigCommerce Storefront

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/27/2026 01:38AM

BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 00:29 UTC, which caused some storefront and API requests to fail. Storefront errors were mitigated at 00:32 UTC. The issue was resolved for API requests at 01:00 UTC and all services are fully operational.

MONITORING about 2 months ago - at 02/27/2026 01:18AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 02/27/2026 12:47AM

BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.

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