Outage in BigCommerce
Elevated Response Times
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced an availability issue affecting a subset of stores for 53 minutes, causing storefront and API requests to fail with elevated response times. The storefront errors were mitigated within 3 minutes, while API issues took 31 minutes to fully resolve. Engineers implemented a fix and confirmed all services returned to full operational status.
BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/27/2026 01:38AM
BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 00:29 UTC, which caused some storefront and API requests to fail. Storefront errors were mitigated at 00:32 UTC. The issue was resolved for API requests at 01:00 UTC and all services are fully operational.
MONITORING
2 months ago - at 02/27/2026 01:18AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 months ago - at 02/27/2026 12:47AM
BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
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