Outage in BigCommerce

Control Panel Analytics Data Delayed

Resolved Minor
July 30, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

BigCommerce engineers are investigating an issue with delayed Analytics in the Control Panel affecting a subset of merchants
Components affected
BigCommerce Reporting

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/30/2024 04:29PM

BigCommerce engineers are continuing to monitor the Analytics platform. Processing is back to within normal latency and the incident is resolved.

IDENTIFIED over 1 year ago - at 07/30/2024 03:50PM

BigCommerce engineers have identified and resolved the immediate cause for delayed Analytics and are continuing to monitor. We expect normal processing to resume within the next hour.

INVESTIGATING over 1 year ago - at 07/30/2024 03:23PM

BigCommerce engineers are investigating an issue with delayed Analytics in the Control Panel affecting a subset of merchants

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