Outage in BigCommerce

Increase in 401 status responses to Storefront GraphQL API

Resolved Minor

April 03, 2026 - Started about 7 hours ago - Lasted 29 minutes
Official incident page

Incident Report

Summary AI Generated

BigCommerce experienced an increase in 401 unauthorized responses from their Storefront GraphQL API starting at 12:30PM UTC, intermittently affecting Stencil storefronts that rely on GraphQL functionality. The API authentication issues impacted storefront operations for customers using GraphQL-powered features. The incident was resolved after 29 minutes of investigation and remediation.

Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL

Components affected

BigCommerce API

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Latest Updates ( sorted recent to last )

RESOLVED about 7 hours ago - at 04/03/2026 04:20PM

This incident has been resolved.

INVESTIGATING about 7 hours ago - at 04/03/2026 03:56PM

We are currently investigating this issue.

IDENTIFIED about 7 hours ago - at 04/03/2026 03:55PM

Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL

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