Outage in BigCommerce
Increase in 401 status responses to Storefront GraphQL API
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced an increase in 401 unauthorized responses from their Storefront GraphQL API starting at 12:30PM UTC, intermittently affecting Stencil storefronts that rely on GraphQL functionality. The API authentication issues impacted storefront operations for customers using GraphQL-powered features. The incident was resolved after 29 minutes of investigation and remediation.
Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL
Components affected
BigCommerce APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/03/2026 04:20PM
This incident has been resolved.
INVESTIGATING
20 days ago - at 04/03/2026 03:56PM
We are currently investigating this issue.
IDENTIFIED
20 days ago - at 04/03/2026 03:55PM
Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL
Latest BigCommerce outages
Data processing delay in Analytics reports - about 14 hours ago
401 Errors for Installed Applications - 1 day ago
Elevated Response Times - 2 days ago
B2B Customer Login Degraded - 10 days ago
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