Outage in BigCommerce
Issue with Catalysts/Makeswift builder
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced a 3-hour issue affecting users of the latest Catalyst version with the Makeswift builder, impacting the API component. Commerce engineers identified and implemented a fix requiring merchants to either redeploy One Click Catalyst or manually update their Catalyst codebase to version 1.6.3 with @makeswift/runtime@0.26.4. The issue was fully resolved with all systems returning to normal operation.
Commerce Engineers are investigating an issue impacting users who are using the latest version of Catalyst and using the Makeswift builder. We will provide updates as they become available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 03/25/2026 08:02PM
This issue has been resolved and all systems are fully operational.
MONITORING
29 days ago - at 03/25/2026 07:46PM
Commerce engineers have implemented a fix and are monitoring the results. If using One Click Catalyst, merchants will need to redeploy to pickup the latest version. For merchants with their own codebase repository of Catalyst, they can pull in the latest changes from bigcommerce/catalyst-makeswift@1.6.3 or manually bump @makeswift/runtim@0.26.4 to include the fix for this issue.
IDENTIFIED
29 days ago - at 03/25/2026 05:49PM
Commerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they become available.
INVESTIGATING
29 days ago - at 03/25/2026 05:06PM
Commerce Engineers are investigating an issue impacting users who are using the latest version of Catalyst and using the Makeswift builder. We will provide updates as they become available.
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