Outage in BigCommerce

Control panel product images

Resolved Minor
February 14, 2025 - Started 9 days ago - Lasted 14 minutes
Official incident page

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Outage Details

BigCommerce engineers have identified an issue affecting a subset of stores causing product images not to display in the Control Panel. We will continue to provide updates as they become available.
Components affected
BigCommerce Control Panel
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 02/14/2025 05:12PM

BigCommerce engineers observed an issue beginning at approximately 12:47 UTC, which impacted product images on the store Control Panel for a subset of stores. The issue was resolved at 17:10 UTC and all services are fully operational.

MONITORING 9 days ago - at 02/14/2025 05:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 9 days ago - at 02/14/2025 04:59PM

BigCommerce engineers have identified an issue affecting a subset of stores causing product images not to display in the Control Panel. We will continue to provide updates as they become available.

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