Outage in BigCommerce

Page Builder Repeatedly Logging Out Active Users

Resolved Minor
July 11, 2025 - Started 24 days ago - Lasted about 2 hours
Official incident page

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Outage Details

BigCommerce engineers are currently investigating an issue in which some users are logged out while using the Page Builder. We are investigating and will provide an update shortly.
Components affected
BigCommerce Control Panel
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 07/11/2025 02:11PM

This incident has been resolved.

MONITORING 24 days ago - at 07/11/2025 12:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 24 days ago - at 07/11/2025 12:28PM

The issue has been identified and we are working on a fix.

INVESTIGATING 24 days ago - at 07/11/2025 12:06PM

BigCommerce engineers are currently investigating an issue in which some users are logged out while using the Page Builder. We are investigating and will provide an update shortly.

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