Outage in BigCommerce

SMS 2FA Disruption Due to Twilio Outage

Resolved Minor
October 20, 2025 - Started 10 days ago - Lasted about 17 hours
Official incident page

Incident Report

Commerce engineers are aware of an ongoing Twilio outage impacting SMS-based two-factor authentication (2FA). If you're affected, please contact Support to temporarily switch to email-based 2SV. For further service health updates, visit https://status.twilio.com

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/21/2025 02:52AM

All Twilio services impacted by the AWS outage affecting the US-1 Region have recovered and are operating as intended.

IDENTIFIED 10 days ago - at 10/20/2025 09:57AM

Commerce engineers are aware of an ongoing Twilio outage impacting SMS-based two-factor authentication (2FA). If you're affected, please contact Support to temporarily switch to email-based 2SV. For further service health updates, visit https://status.twilio.com

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