Outage in BigCommerce

Intermittent Availability Issues

Resolved Minor
October 20, 2025 - Started about 1 month ago - Lasted 33 minutes
Official incident page

Incident Report

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Components affected
BigCommerce Storefront

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/20/2025 10:25PM

Commerce engineers observed an elevated error rate affecting a subset of stores beginning at 21:40 UTC. Action was taken and at 21:55 error rates have returned to normal.

MONITORING about 1 month ago - at 10/20/2025 10:08PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 10/20/2025 09:53PM

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

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