Outage in BigCommerce

Cannot reach checkout payment step

Resolved Minor
December 29, 2025 - Started 1 day ago - Lasted 21 minutes
Official incident page

Incident Report

Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue
Components affected
BigCommerce Payments

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/29/2025 03:21AM

Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.

INVESTIGATING 1 day ago - at 12/29/2025 03:00AM

Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue

Latest BigCommerce outages

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