Outage in BigCommerce

Cannot reach checkout payment step

Resolved Minor

December 29, 2025 - Started 25 days ago - Lasted 21 minutes
Official incident page

Incident Report

Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue

Components affected

BigCommerce Payments

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Latest Updates ( sorted recent to last )

RESOLVED 25 days ago - at 12/29/2025 03:21AM

Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.

INVESTIGATING 25 days ago - at 12/29/2025 03:00AM

Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue

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