Outage in BigCommerce
Cannot reach checkout payment step
Resolved MinorIncident Report
Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue
Components affected
BigCommerce PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/29/2025 03:21AM
Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.
INVESTIGATING
4 months ago - at 12/29/2025 03:00AM
Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue
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