Outage in BigCommerce
Cannot reach checkout payment step
Resolved MinorIncident Report
Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue
Components affected
BigCommerce PaymentsNeed to monitor BigCommerce outages?
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 12/29/2025 03:21AM
Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.
INVESTIGATING
1 day ago - at 12/29/2025 03:00AM
Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue
Latest BigCommerce outages
Intermittent Availability Issues - about 3 hours ago
Failed GraphQL Logins - 5 days ago
Payments with Authorize.net - 8 days ago
Stores unavailable - 500 error on storefront - 25 days ago
Data processing delay in Analytics report - about 1 month ago
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