Outage in BigCommerce
Issue impacting Catalyst Checkouts
Resolved MinorIncident Report
Commerce engineers are investigating an issue involving checkouts using Catalyst. We will continue to provide updates as they come through.
Components affected
BigCommerce PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 01/08/2026 04:49PM
Commerce engineers were alerted to an issue with Catalyst checkouts at 15:14 UTC. The issue was resolved at 16:20 UTC and all systems are fully operational.
MONITORING
4 months ago - at 01/08/2026 04:21PM
Commerce engineers have implemented a fix and are monitoring the results.
IDENTIFIED
4 months ago - at 01/08/2026 03:46PM
Commerce engineers have identified the issue and are deploying a fix. We will continue to provide updates as they become available.
INVESTIGATING
4 months ago - at 01/08/2026 03:41PM
Commerce engineers are investigating an issue involving checkouts using Catalyst. We will continue to provide updates as they come through.
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