Outage in Blackbaud

Active Issue Alert – Blackbaud ID – Multiple Products - 000538806

Resolved Minor
July 11, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are receiving reports of issues inviting new users or changing access to current users. We are investigating the issue and working to resolve the issue.
Components affected
Blackbaud eTapestry Blackbaud Student Information System Blackbaud Gift API Blackbaud Fundraising API Blackbaud Opportunity API Blackbaud .com Blackbaud General Ledger API Blackbaud Raiser's Edge NXT Blackbaud Billing Management (EAP) Blackbaud School API Blackbaud Statistical Unit API Blackbaud Grantmaking Blackbaud Merchant Services Blackbaud Learning Management System Blackbaud Constituent API Blackbaud Financial Edge NXT Blackbaud WealthPoint Blackbaud Fundraiser Performance Management (FPM) Blackbaud Payments API Blackbaud ResearchPoint Blackbaud Treasury API Blackbaud Core Functionality Blackbaud DonorCentral NXT Blackbaud School Website System Blackbaud Enrollment Management System Blackbaud Tuition Management Blackbaud Accounts Payable API Blackbaud Altru

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/11/2024 04:05PM

We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

IDENTIFIED over 1 year ago - at 07/11/2024 03:48PM

We are receiving additional reports of the following symptoms: inability to access a solution with unique product link, inability to invite new users or assign new user permissions to existing users, and a loading sign within the webpage when trying to access hosted solutions. We are in the process of performing a fix for this issue. Please continue to reference this page for updates.

INVESTIGATING over 1 year ago - at 07/11/2024 03:17PM

We are receiving reports of issues inviting new users or changing access to current users. We are investigating the issue and working to resolve the issue.

Latest Blackbaud outages

Active Issue Alert – Payment Services - #000640508 - 2 days ago
Active Issue Alert – Altru - 000640306 - 3 days ago
Active Issue Alert – NetCommunity - 000639796 - 5 days ago
Active Issue Alert – Multiple Products - #000639155 - 9 days ago
Active Issue Alert – Financial Edge NXT & Raiser's Edge NXT - #000638874 - 10 days ago

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