Outage in Blackbaud

Active Issue Alert – Blackbaud ID – Multiple Products - 000552790

Resolved Minor
September 12, 2024 - Started about 1 year ago - Lasted 41 minutes
Official incident page

Incident Report

A subset of users on AT&T networks may experience a blinking green dot when logging into their solution. This appears related to an issue our vendor has reported in connecting with AT&T. Please continue to reference this page for updates.
Components affected
Blackbaud Learning Management System Blackbaud Payments API Blackbaud Fundraising API Blackbaud General Ledger API Blackbaud Gift API Blackbaud Opportunity API Blackbaud School API Blackbaud Billing Management (EAP) Blackbaud DonorCentral NXT Blackbaud Constituent API Blackbaud Statistical Unit API Blackbaud Accounts Payable API Blackbaud Tuition Management Blackbaud Enrollment Management System Blackbaud Student Information System Blackbaud Treasury API Blackbaud Raiser's Edge NXT Blackbaud WealthPoint Blackbaud School Website System Blackbaud Fundraiser Performance Management (FPM) Blackbaud Grantmaking Blackbaud ResearchPoint Blackbaud JustGiving Blackbaud .com Blackbaud Core Functionality Blackbaud Financial Edge NXT Blackbaud Altru Blackbaud CRM Blackbaud eTapestry
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/12/2024 02:17PM

We are seeing reports of improved connectivity for customers impacted by this issue and our vendor has reported service restoration.

IDENTIFIED about 1 year ago - at 09/12/2024 01:39PM

A subset of users on AT&T networks may experience a blinking green dot when logging into their solution. This appears related to an issue our vendor has reported in connecting with AT&T. Please continue to reference this page for updates.

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