Outage in Blackbaud

Active Issue Alert – Raiser's Edge - #000609161

Resolved Major
May 23, 2025 - Started 5 months ago - Lasted 42 minutes
Official incident page

Incident Report

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Raiser's Edge

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/23/2025 01:33PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 5 months ago - at 05/23/2025 01:10PM

A small subset of customers are receiving the message "Startup Error....file could not be found" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 5 months ago - at 05/23/2025 12:54PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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