Active Issue Alert – Blackbaud Tuition Management™ - #000613388

An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have made a configuration change and are no longer seeing errors during the login process. We are monitoring system performance to ensure continued stability. Please continue to check this page for updates. The next update will be posted by 11:00 AM EDT tomorrow, 6/13/2025.

A subset of school users are intermittently receiving the message "An Error Occurred" when attempting to log in. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.