Active Issue Alert – Online Giving - 000618921

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. The next update will be provided at 8:00 PM ET

Engineers have diagnosed issues related to editing Online Giving donation forms tagged with an icon of Test Mode in their Donation Form list. We anticipate resolving these issues by the end of business today, July 9. Please check this page for further updates. In the interim, Organizations with a Merchant Account set to Live can create new donation forms. Next update at 5:00 PM ET.

Engineers have diagnosed issues related to editing Online Giving donation forms tagged with an icon of Test Mode in their Donation Form list. We anticipate resolving these issues by the end of business today, July 9. Please check this page for further updates. In the interim, Organizations with a Merchant Account set to Live can create new donation forms.

We are aware of issues impacting a subset of customers where a donation form may not load, or users may be unable to edit existing forms. Engineers are diagnosing the issue to resolve it as quickly as possible. Please check this page for further updates.

We have identified an issue impacting a subset of our customers for Online Giving. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.