Outage in Blackbaud
000622587 - eTapestry Issue
Resolved MinorIncident Report
We have identified an issue user are having with our drag-n-drop templates which prevents them from previewing or sending email. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud eTapestryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/24/2025 06:07PM
This incident has been resolved.
INVESTIGATING
9 months ago - at 07/24/2025 04:54PM
Vendor has identified the update that is causing the old API endpoint to fail. They are working on a hotfix to revert this change. Updates to follow once this fix has been released.
INVESTIGATING
9 months ago - at 07/24/2025 04:13PM
We have identified an issue user are having with our drag-n-drop templates which prevents them from previewing or sending email. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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