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Outage in Blackbaud

Active Issue Alert – Luminate Online Web Services - 000626188

Resolved Major
August 08, 2025 - Started 8 months ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue with Luminate Web Services that is causing errors during queries and integrations. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate WebServices

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/08/2025 10:35PM

This incident has been resolved.

IDENTIFIED 8 months ago - at 08/08/2025 09:57PM

Our engineers are continuing to deploy an emergency patch to resolve the issue. Please continue to reference this page for updates.

IDENTIFIED 8 months ago - at 08/08/2025 09:24PM

Our engineers are continuing to deploy an emergency patch to resolve the issue. Please continue to reference this page for updates.

IDENTIFIED 8 months ago - at 08/08/2025 08:21PM

Our engineers are currently deploying an emergency patch to resolve the issue. Please continue to reference this page for updates.

IDENTIFIED 8 months ago - at 08/08/2025 06:45PM

Our engineers have identified a resolution and are working on an emergency patch to deploy today. Please continue to reference this page for updates.

IDENTIFIED 8 months ago - at 08/08/2025 06:08PM

We have identified an issue with Luminate Web Services that is causing errors during queries and integrations. Our engineers are continuing to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 8 months ago - at 08/08/2025 05:15PM

We have identified an issue with Luminate Web Services that is causing errors during queries and integrations. Our engineers are continuing to diagnose the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 8 months ago - at 08/08/2025 04:17PM

We have identified an issue with Luminate Web Services that is causing errors during queries and integrations. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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